§Overview
This Privacy Policy applies to all services offered by scater at scater.pro, including the website, the Android mobile application, and all game categories and account functions available through the platform. It covers players based in the Philippines and describes how scater handles personal data in connection with account registration, gameplay, payments, and support.
scater is committed to handling your personal information responsibly. We collect only what we need to operate the platform, verify your identity, process your transactions, and keep your account secure. We do not sell your data to third parties for advertising or marketing purposes.
By registering an account on scater, you agree to the terms of this Privacy Policy. If you do not agree, please do not create an account or use the platform. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy.
Updates to this Policy: scater may update this Privacy Policy from time to time. When changes are made, the updated date at the top of this page will reflect the most recent revision. Continued use of the platform after an update constitutes your acceptance of the revised policy.
1Data We Collect
scater collects personal data through different points of interaction — when you register, when you play, when you make a deposit or withdrawal, and when you contact support. Here is a breakdown of what we collect and why.
Registration and Identity Data
When you create a scater account, we ask for your full name, date of birth, email address, and mobile number. This information is used to create and secure your account, verify your identity, and communicate with you about account activity.
KYC Verification Data
Before processing your first withdrawal — or if triggered by account activity — we may ask you to submit a government-issued ID (such as a Philippine national ID, driver's license, or passport), a selfie for identity matching, and proof of address. This is part of our Know Your Customer (KYC) process, which is required to confirm that your account belongs to a real, eligible individual.
Financial and Transaction Data
We record all deposit and withdrawal transactions, including amounts, timestamps, and the payment channel used (for example, a local bank transfer, GCash, or Maya). We do not store complete bank account numbers or e-wallet credentials — only the information necessary to track and reconcile your transactions.
Gaming Activity Data
scater logs your gameplay activity including game sessions, bet history, wins, losses, and session duration. This data is used to operate the platform correctly, resolve disputes, and — where you have opted in — to personalise your experience.
Device and Technical Data
When you access scater through the website or mobile app, we automatically collect device information such as IP address, device type, operating system, browser type, and session timestamps. This helps us detect unusual access, maintain security, and improve platform performance.
Communication Data
If you contact scater's support team via live chat, email, or any other channel, we retain records of those communications. This allows us to follow up on unresolved issues and maintain a history of support interactions for your account.
Minimum Collection: scater collects only the data needed to operate your account, process your transactions, and keep the platform secure. We do not collect data we have no use for, and we do not purchase data about you from external sources.
2How We Use Your Data
The personal data collected by scater is used for the following purposes:
- Account management — to create, maintain, and secure your scater account, and to process login and authentication via OTP.
- Identity verification — to confirm eligibility under the 21+ age requirement and to complete KYC before processing withdrawals.
- Transaction processing — to receive deposits in PHP and process cashout requests to your registered Philippine bank account or e-wallet.
- Platform security — to monitor for fraud, suspicious login attempts, duplicate accounts, and prohibited conduct as defined in our Terms & Conditions.
- Customer support — to respond to your queries, resolve disputes, and maintain records of previous support interactions.
- Platform improvement — to understand how players use the platform so we can fix issues and improve the overall experience.
- Regulatory compliance — to comply with applicable laws in the Philippines, including anti-money laundering obligations where relevant.
- Communications — to notify you of important account activity, security alerts, or updates to platform policies.
scater does not use your personal data for automated decision-making that produces significant legal effects on you without human review. If a decision affecting your account is made on the basis of data analysis — such as a fraud flag — you may contact support to have it reviewed by a member of our team.
3Data Sharing and Third Parties
scater does not sell your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.
| Recipient Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals in PHP | Name, transaction details, account reference |
| KYC Verification Partners | Identity verification and age confirmation | ID documents, selfie, date of birth |
| Game Content Providers | Delivering game content and resolving game disputes | Player ID, session and bet history |
| Fraud and Security Services | Detecting suspicious activity and protecting accounts | IP address, device data, session metadata |
| IT and Hosting Providers | Platform infrastructure and data storage | All data held on platform servers |
| Legal and Regulatory Authorities | Compliance with applicable Philippine law | Data required by law or court order |
All third-party service providers who handle scater player data are required to maintain appropriate security standards and to process data only for the specific purpose for which it was shared. We do not permit them to use your data for their own commercial purposes.
Legal Disclosure: scater may be required to disclose player data to law enforcement, regulatory bodies, or courts under applicable Philippine law. In such cases, scater will comply with the legal obligation while limiting disclosure to what is strictly required.
4Data Retention
scater retains personal data for as long as your account is active and for a period after closure as required to meet legal, regulatory, and business obligations. Specific retention periods vary by data type:
- Account and identity data — retained for the duration of your account and for a minimum of five years after closure, in line with standard record-keeping obligations.
- Transaction records — retained for a minimum of five years after the transaction date to comply with financial record-keeping requirements.
- KYC documents — retained for as long as required to support account verification and for compliance purposes after account closure.
- Support communications — retained for up to two years from the date of the interaction, unless a longer period is needed to resolve an open matter.
- Device and session data — retained for up to 12 months from collection, except where retained longer for security investigation purposes.
When data is no longer needed and the retention period has passed, scater securely deletes or anonymises it so that it can no longer be linked to you as an individual.
5Cookies and Tracking
scater uses cookies and similar tracking technologies on the website and mobile platform. Cookies are small data files placed on your device that help us recognise you on return visits, maintain your session, and understand how the platform is used.
Types of Cookies We Use
- Strictly necessary cookies — required for core platform functions such as maintaining your login session and processing transactions. These cannot be disabled.
- Performance and analytics cookies — help us understand how players navigate the platform so we can improve page load times, fix errors, and optimise game discovery.
- Security cookies — used to detect and prevent fraudulent login attempts, identify suspicious device patterns, and protect your account.
You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the scater platform. scater does not use third-party advertising cookies or cross-site tracking cookies.
6Data Security
scater implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and scater's servers.
- OTP-based authentication for login and sensitive account actions.
- Access controls limiting which staff members can view personal data, based on role and need.
- Regular security reviews and vulnerability assessments of the platform infrastructure.
- Secure data storage with encrypted backups held on servers with restricted physical and network access.
While scater takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong and unique password, never share your OTP, and log out when using a shared device.
Report a Security Issue: If you believe your scater account has been accessed without your authorisation, contact the support team immediately through live chat so we can investigate and secure your account without delay.
7Your Data Rights
As a scater player based in the Philippines, you have the following rights in relation to your personal data. To exercise any of these rights, contact the scater support team through live chat or the contact email listed in this policy.
Right to Access
You can request a copy of the personal data scater holds about you. We will provide this within a reasonable timeframe after verifying your identity.
Right to Correction
If any of your personal data held by scater is inaccurate or outdated, you can request that it be corrected. Some corrections may require re-verification.
Right to Erasure
You may request deletion of your personal data. Note that scater is required to retain certain data for legal and regulatory purposes even after account closure, so not all data can be deleted on request.
Right to Object
You may object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account, such as platform analytics.
Right to Data Portability
You can request a copy of certain data you have provided to scater in a structured, commonly used format so that it can be transferred to another service if needed.
Right to Restrict Processing
In certain circumstances — for example while a dispute is being resolved — you may request that scater limit how your data is used without deleting it entirely.
scater will respond to all data rights requests within a reasonable timeframe. We may ask for proof of identity before fulfilling a request to protect against unauthorised access to another player's data.
8Minors and Age Restriction
scater is strictly a 21+ platform. We do not knowingly collect or process personal data from individuals under 21 years of age. Age verification is performed as part of the KYC process before any withdrawal is processed.
If scater becomes aware that an account was created by a person under 21 years of age, that account will be immediately suspended, all gaming activity will be voided, and any balance will be subject to review in line with our Terms & Conditions. If you believe a minor has created an account on scater, please notify us immediately through the support team.
9Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how scater has handled your personal information, you can reach the team through:
- Live chat — available on the scater platform for immediate assistance.
- Email — [email protected] (please use the email address registered to your account so we can verify your identity).
scater will acknowledge your privacy enquiry promptly and aim to provide a full response within a reasonable period. For complex data access requests, we may need additional time to compile the relevant records, and we will keep you updated throughout the process.
For concerns that have not been resolved to your satisfaction after contacting scater, you may also refer to the FAQ page for further guidance on the formal escalation process.